PerformanceScope - Restaurant franchise guest satisfaction & feedback surveys

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Welcome to PerformanceScope, your partner in performance

PerformanceScope is an organizational performance consulting firm that measures customer, employee and franchise satisfaction. Since 2003 PerformanceScope has worked closely with each client to create a culture of measurement and accountability - increasing loyalty and improving business results. Delivering real-time, actionable, and measurable intelligence, it’s no wonder PerformanceScope’s clients are among the highest performing restaurants in the industry.

“Every interaction an employee has with a customer represents an opportunity to build that customer’s emotional connection – or to diminish it.” -Harvard Business Review July 2005

• Guest Satisfaction Surveys
• Customer Experience Measurement
• Employee Satisfaction

• Employee Engagement
• Franchise Communication and Feedback
• Strategic Planning

"PerformanceScope was an outstanding partner in helping us assess the satisfaction of our franchisee community."

-Drew Hamilton
Executive Director Which Wich Superior Sandwiches

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Le Boulanger, PerformanceScope and other fast casual segment leaders create Guest Excellence – a normative guest satisfaction survey program to drive fast casual segment excellence. Case Study

Things to Consider Before you Groupon

Before considering a service like Groupon, it’s important that operators ask themselves if they really are Groupon-ready.

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