“PerformanceScope’s Guest Excellence Program provided us with the critical guest feedback we were missing. The focus on excellence is helping Le Boulanger to create a culture of excellence in the service and product we provide each guest, each and every day .”
Maria Aleman, Director of Retail Operations Le Boulanger Bakery Café
“PerformanceScope’s Catering Pipeline is like panning for gold at Fort Knox! One of the best ROI’s I have encountered.”
Dave Diamond, Director of IT, TooJay’s Gourmet Deli
“Franchise satisfaction is critical at Applebee’s. PerformanceScope is an excellent partner. Their attention to detail and service is outstanding and their franchise satisfaction research has been extremely valuable.”
Everett Jackson, Applebee’s International
“PerformanceScope was an outstanding partner in helping us assess the satisfaction of our franchisee community. Their guidance on methodology, areas of focus, and delivery was very valuable. The survey was constructed in a way that allowed us to capture not only franchisee satisfaction from a global view but also detailed franchise feedback. It facilitated constructive and open information sharing that might not have otherwise occurred in our normal course of business.
PerformanceScope also presented the results in a way that was practical and easily understood. We would recommend PerformanceScope to those seeking a tool to assess satisfaction with any constituent base. They have the resources, professionalism, and experience necessary to ensure successful design and execution.”
Drew Hamilton, Executive Director Which Wich Superior Sandwiches
“My past experience has been with secret shoppers and I have never felt that they did any good. All the focus is on the negative or what was wrong. Why didn’t you get a 100%? What could we have done to do better?
PerformanceScope’s Guest Excellence Program focuses on returning guests and it gives me a chance to hear from real guests, not people who are paid (and get reimbursed for their meal) to find things wrong.
Guest Excellence gives me a feel for how my normal everyday guest perceives my whole operation. And the survey alerts tie in very well with the One Minute Manager.”