PerformanceScope is a specialty market research and consulting firm.
Founded in 2003, we measure guest, employee and franchise satisfaction for restaurant operators that are driven to pursue excellence.

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TESTIMONIALS

BAR MANAGEMENT GROUP

“We always strive to provide our guests with the best dining experience possible and PerformanceScope’s capabilities coupled with Mark’s operations background has been a great combination for us. We get the real-time report cards we need to respond to guests, along with the actionable data we need to identify and address our opportunity areas.

Measuring and managing guest experience everyday across all locations continues to be an essential part of our operational efforts and creating the guest-centric culture we strive for, so it’s important to have the tools that we need to support our teams. In addition to the valuable technical insight, Mark and his team consistently go above and beyond to ensure that we have everything we need, at our finger tips, at all times. I recommend PerformanceScope to anyone who feels guest satisfaction and experience is important to their business.”

Fredrik NilssonDirector of Marketing Bar Management Group

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LeBoulanger

leboulanger_logo“PerformanceScope’s Guest Excellence Program provided us with the critical guest feedback we were missing. The focus on excellence is helping Le Boulanger to create a culture of excellence in the service and product we provide each guest, each and every day .”

Maria Aleman, Director of Retail Operations Le Boulanger Bakery Café

Read our Case Study

TOOJAYS

toojays“PerformanceScope’s Catering Pipeline is like panning for gold at Fort Knox!  One of the best ROI’s I have encountered.”

Dave Diamond, Director of IT, TooJay’s Gourmet Deli

Applebee's

applebeesFranchise satisfaction is critical at Applebee’s.  PerformanceScope is an excellent partner.  Their attention to detail and service is outstanding and their franchise satisfaction research has been extremely valuable.”

Everett Jackson, Applebee’s International

Brio Tuscan Grille

Brio Tuscan Grille“It is my pleasure to recommend Mark Netsch and PerformanceScope. In my 30+ years in the restaurant industry, PerformanceScope is by far the best company I have dealt with for measuring guest satisfaction. Mark and his team have always been a pleasure to deal with, they get you answers quickly to any questions or concerns, and are very receptive to any constructive feedback you may have. If you are serious about improving guest satisfaction @ your business, PerfomanceScope can help”

Jay Ellis, District Partner Bravo Brio Restaurant Group

WHICH WICH

which_which“PerformanceScope was an outstanding partner in helping us assess the satisfaction of our franchisee community. Their guidance on methodology, areas of focus, and delivery was very valuable. The survey was constructed in a way that allowed us to capture not only franchisee satisfaction from a global view but also detailed franchise feedback. It facilitated constructive and open information sharing that might not have otherwise occurred in our normal course of business.

PerformanceScope also presented the results in a way that was practical and easily understood. We would recommend PerformanceScope to those seeking a tool to assess satisfaction with any constituent base. They have the resources, professionalism, and experience necessary to ensure successful design and execution.”

Drew Hamilton, Executive Director Which Wich Superior Sandwiches

The Grill

the_grill“My past experience has been with secret shoppers and I have never felt that they did any good. All the focus is on the negative or what was wrong. Why didn’t you get a 100%? What could we have done to do better?

PerformanceScope’s Guest Excellence Program focuses on returning guests and it gives me a chance to hear from real guests, not people who are paid (and get reimbursed for their meal) to find things wrong.

Guest Excellence gives me a feel for how my normal everyday guest perceives my whole operation. And the survey alerts tie in very well with the One Minute Manager.”

Jay Reis, Operations Manager Pine Mountain Lake

Are You Measuring Satisfaction? Why Not?