When you are in need of operational audits regarding front-line employees interacting with your customers, secret shops are a great option. We offer three types of
secret shop programs:
• PerformanceScope will arrange shops at your locations, as well as provide reporting and online access to the feedback that is received.
• You can use your existing secret shopping resources at your locations and PerformanceScope will provide the reporting and online access to the feedback that is received.
• PerformanceScope will arrange Secret Shoppers to enter your competitors’ locations, as well as provide reporting and online access to the feedback that is received.
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