PerformanceScope IVR -
Interactive Voice Response surveys are
a great means for collecting guest feedback
and accurately rate performance of
individuals, teams, and units.
Professionally recorded questions ensure
unbiased results. A recent study indicates
that customers are 25% less truthful when a
live operator (as opposed to an automated IVR system) asks customers to rate the
quality of products and services.
An IVR program yields approximately 50 to
100 surveys per location per month compared
to one or two mystery shops.
One mystery shop, or several per month, is
not likely to accurately reflect customer
experiences. Whereas 50 or 100 guest
surveys randomly selected throughout the
month will accurately represent your
customers.
Results come back to operators real-time.
PerformanceScope survey alerts and report cards empower
managers to take action immediately
contacting dissatisfied guests and providing
feedback and training to employees.
TRUST –
Does this company ALWAYS deliver on its promises? Are its people competent?
INTEGRITY –
Does this company treat me the way I deserve to be treated?
PRIDE –
A sense of positive identification with the company.
CONTACT 
