PerformanceScope has developed a rigorous method to find out what within your menu is driving repeat business and profitability. Through
survey questionnaires it provides an approach that tests each product with a significant number of consumers, we can isolate top and low performing menu items to help you transition offerings across all menu categories to best-in-class. When studying a menu we evaluate several aspects of performance including:
• Performance quadrant analysis with satisfaction and loyalty related to each menu item plotted against profit contribution for the menu item.
• Satisfaction and loyalty with respect to major attributes of each menu item. Major attributes include:
Portion Size
Taste
Appearance
Packaging
Temperature
Quality of Ingredients
Value
Consistency
Competitiveness
Likelihood to recommend
Likelihood to repurchase
Overall Satisfaction
• Comparison of performance across menu categories. For example: breakfast vs. lunch vs. dinner, or core product vs. specialty items.
• Comparison of execution by category – for example franchise vs. corporate.
PerformanceScope provides companies the proven method to measure quality performance
of all company operations using customer surveys that effect your
overall customer Experience
Menu Research | Research Menu | Research | Menu Research
Research Menu | Research | Menu Research | Research Menu
Research | Research Menu | Research | Menu Research
Research | Menu Research | Menu Research | Research
Menu Research | Research Menu | Research | Menu Research
Research Menu | Research Menu Research | Research Menu
Menu Research | Research | Menu Research | Menu Research
PerformanceScope surveys satisfaction and loyalty related to each menu item
plotted against profit contribution with menu item's research
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