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The Scope PerformanceScope works closely with clients to help create a culture of excellence. To assist clients in this pursuit following are specific, related resources.
9.14.2010 At A Glance - Sell Main Course During the critical Sequence of Service you are not an order taker. You are a Brand Ambassador. Remember to use your selling skills and all tools available to you.
6.27.2010 Enhancing the customer experience The initial greeting is critical as it sets the tone for the dining experience. It creates the initial impression
6.25.2010 Drive sales through employee-performance programs Respect and recognition is a key component of creating a culture of customer service
6.23.2010 The Cult of the Customer (Video)
6.18.2010 What’s Baking at Le Boulanger: Guest Excellence Program Gives Rise to The Power of Feedback
6.18.2010 Shepard Letter Articles by Shep Hyken, CSP Operations Focused Versus Customer Focused
Customer service speaker and expert Shep Hyken shares seven reasons you should develop a customer service culture for you and your company. In this very short 2 minute tip, Shep gives you seven compelling reasons to work to deliver an amazing customer service experience.
6.15.2010 Four Steps to Regain Employees' Trust Finally, it’s time for executives to invest in the business again. Finally, it’s time to rebuild. Unfortunately, it’s also the time that talent is heading for the exits. |
Shep Hyken shares a short tip from his best-selling new book, "The Cult of the Customer." This two minute video is about "Starting Over." You are only as good as the last customer's experience. 
In today’s ultra-competitive restaurant scene, the only loyal guests are those who are highly satisfied. Experts suggest that restaurant spending could be down again in 2010. And with the proliferation of social media and the ability to get the word out about your recent dining experience, measuring guest experiences has become as important as measuring food and labor cost.
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