Edina, MN — PerformanceScope, Inc., an Allied Member of the Minnesota Restaurant Association, was recently appointed to the Association’s Membership Committee. “We are pleased to support the MRA,” said Mark Netsch, President of PerformanceScope. “The MRA is critical to the health and prosperity of the Minnesota restaurant community. We look forward to serving the committee and members.” Read the rest of this entry »
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PerformanceScope Appointed to Minnesota Restaurant Association Membership CommitteeMarch 30th, 2011Table Observation SkillsMarch 23rd, 2011
GQC – Section 1 of 7: Table Observation Skills The overall goal of the guest quality checkback is to guarantee that your guests are pleased with the quality and timing of the food and beverages that you serve them in the sequence of service. It’s advantageous to get in sync with your guests. During your first trips to the table be observant and a detective of sorts as you “get a read” on your guests. Here are some points to identify and learn about your guests: Read the rest of this entry » What to consider before you GrouponDecember 12th, 2010
Tis the season: Use holiday staff to build customer loyaltyDecember 12th, 2010If there ever was a time of year to invest in wowing guests, the holidays are that time. Future loyal customers are out shopping and many are visiting you for the first time. Put your best foot forward. Read the rest of this entry » Wow the Employee – Wow the Customer!November 13th, 2010How much would it cost for somebody to buy you out of your job? Well, this is exactly what Zappos.com does. Haven’t heard of Zappos? They are an Internet retailer that sells shoes. They are known for their customer service. They pay shipping costs – both ways if necessary. Internally they have a saying. “We are a SERVICE company that happens to sell shoes. And apparel. And handbags. And Accessories. And eventually anything and everything.” Read the rest of this entry » Treat Employees Like They Are the CustomerNovember 13th, 2010“Treat your employees the way you want your customers treated – maybe even better!” Shep Hyken, CSPShep Hyken, CSP is a professional speaker and author who works with companies who want to develop loyal relationships with their customers and employees. For more information on Shep’s speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com Web: www.hyken.com The above quote is simply a line taken from one of my speeches. It is my customer service slant to the familiar Golden Rule – “Do unto others as you would do unto yourself.” Telling people how to treat customers is one thing. Showing how you want them treated is completely different – especially if you are modeling the behavior. Read the rest of this entry » |
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Over the last couple years, services such as Groupon have sprouted up offering deep discounts to consumers. Such services boast the ability to get thousands of new customers through the door with one daily ad. What operator doesn’t like the sound of an instant expansion to their customer base? But before considering a service like Groupon, it’s important that operators ask themselves if they really are Groupon-ready.
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