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Archive for November, 2010

Wow the Employee – Wow the Customer!

Saturday, November 13th, 2010

How much would it cost for somebody to buy you out of your job?

Well, this is exactly what Zappos.com does.  Haven’t heard of Zappos? They are an Internet retailer that sells shoes.  They are known for their customer service.  They pay shipping costs – both ways if necessary.  Internally they have a saying.  “We are a SERVICE company that happens to sell shoes.  And apparel.  And handbags.  And Accessories.  And eventually anything and everything.” (more…)

Treat Employees Like They Are the Customer

Saturday, November 13th, 2010

“Treat your employees the way you want your customers treated – maybe even better!”   Shep Hyken, CSPShep Hyken, CSP is a professional speaker and author who works with companies who want to develop loyal relationships with their customers and employees.  For more information on Shep’s speaking programs, books, tapes and learning programs please contact (314) 692-2200. Email: shep@hyken.com  Web: www.hyken.com

The above quote is simply a line taken from one of my speeches.  It is my customer service slant to the familiar Golden Rule – “Do unto others as you would do unto yourself.”  Telling people how to treat customers is one thing.  Showing how you want them treated is completely different – especially if you are modeling the behavior.  (more…)

How to Create Loyal Customers – Shep Hyken

Saturday, November 13th, 2010

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