The Guest Quality Checkback (GQC) is an important step in your ServPoints™ but is usually poorly timed, mishandled, or just forgotten by most servers.
GQC – Section 1 of 7: Table Observation Skills
The overall goal of the guest quality checkback is to guarantee that your guests are pleased with the quality and timing of the food and beverages that you serve them in the sequence of service. It’s advantageous to get in sync with your guests. During your first trips to the table be observant and a detective of sorts as you “get a read” on your guests. Here are some points to identify and learn about your guests: (more…)
Edina, MN — PerformanceScope, Inc., an Allied Member of the Minnesota Restaurant Association, was recently appointed to the Association’s Membership Committee. “We are pleased to support the MRA,” said Mark Netsch, President of PerformanceScope. “The MRA is critical to the health and prosperity of the Minnesota restaurant community. We look forward to serving the committee and members.” (more…)
