The Guest Quality Checkback (GQC) is an important step in your ServPoints™ but is usually poorly timed, mishandled, or just forgotten by most servers.
GQC – Section 1 of 7: Table Observation Skills
The overall goal of the guest quality checkback is to guarantee that your guests are pleased with the quality and timing of the food and beverages that you serve them in the sequence of service. It’s advantageous to get in sync with your guests. During your first trips to the table be observant and a detective of sorts as you “get a read” on your guests. Here are some points to identify and learn about your guests:
The knowledge you gain before and during your first table visit will assist you during the meal. It is critical to be alert and a good listener while on the floor. Take time and turn on your Restaurant Eyes™ and notice every detail about your guests, the table and everything in the surrounding station. Remember… every guest in the restaurant is your guest, not just those people in your section.
Build your PerformanceSkills™ to deliver an Amazing Experience to every guest.
Tags: At A Glance, Bill Bender, William H. Bender