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Organizational Performance

What to consider before you Groupon

Sunday, December 12th, 2010

What to consider before you Groupon Over the last couple years, services such as Groupon have sprouted up offering deep discounts to consumers. Such services boast the ability to get thousands of new customers through the door with one daily ad. What operator doesn’t like the sound of an instant expansion to their customer base? But before considering a service like Groupon, it’s important that operators ask themselves if they really are Groupon-ready. (more…)

Tis the season: Use holiday staff to build customer loyalty

Sunday, December 12th, 2010

If there ever was a time of year to invest in wowing guests, the holidays are that time. Future loyal customers are out shopping and many are visiting you for the first time. Put your best foot forward. (more…)

Wow the Employee – Wow the Customer!

Saturday, November 13th, 2010

How much would it cost for somebody to buy you out of your job?

Well, this is exactly what Zappos.com does.  Haven’t heard of Zappos? They are an Internet retailer that sells shoes.  They are known for their customer service.  They pay shipping costs – both ways if necessary.  Internally they have a saying.  “We are a SERVICE company that happens to sell shoes.  And apparel.  And handbags.  And Accessories.  And eventually anything and everything.” (more…)

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