Case Studies

Guest and employee experiences are central to the success of any hospitality organization. When guests have consistently great experiences, they come back again and again. When employees have great experiences at work, they become your brand advocates. Satisfaction in both areas is needed to increase the overall performance of your brand; it’s nearly impossible to deliver on guest experience without an engaged team of employees, and it’s hard to inspire motivation in employees if their place of work is failing due to poor guest experiences.

At PerformanceScope, our services help hospitality operators answer the question “How satisfied are my customers and employees?” We conduct market research and measure guest and employee satisfaction to provide businesses with the feedback necessary to improve operations. Our platform is inexpensive and simple to use and execute. Click on our case studies below for examples of how PerformanceScope delivers actionable insight to help businesses across the country go from good to great. When you’re ready to get started, give us a call at 952-847-3393, or click here to try PerformanceScope for free!

Boloco Logo


Case Study

Del Pez Mexican Gastropub Logo

Del Pez

Case Study

Lebolanger Logo

Le Boulanger

Case Study

Lebolanger Logo

Green Street Restaurant

Case Study

How do you stack up against your competitors?

With PerformanceScope you will:

  • Capture customer and employee feedback
  • Review real-time analytics
  • Discover your business's strengths and weaknesses
  • Create the best customer and employee engagement
  • Improve your business
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Hear What Clients Are Saying

Boloco Logo

"PerformanceScope has a simple, affordable way to quantify culture and measure our health on a consistent basis."

John Pepper, Founder, Boloco

Del Pez Logo

“We used PerformanceScope extensively at my former employer, so when I shifted to Del Pez I was well aware of the results PerformanceScope could bring to the table through their surveys and voice of the customer insights...”

Eric Wood, General Manager Del Pez Mexican Gastropub, Wilmington, DE

Bravo Brio Logo

“It is my pleasure to recommend Mark Netsch and PerformanceScope. In my 30+ years in the restaurant industry, PerformanceScope is by far the best company I have dealt with for measuring guest satisfaction. Mark and his team...”

Jay Ellis, District Partner Bravo Brio Restaurant Group