Reviews

At PerformanceScope, we capture feedback from guests and employees to help foster a culture of excellence in hospitality organizations across the country. Read what our clients have to say about our company and services below. If you’d like more information, please contact us via phone or email. You can also try PerformanceScope for free!

“We used PerformanceScope extensively at my former employer, so when I shifted to Del Pez I was well aware of the results PerformanceScope could bring to the table through their surveys and voice of the customer insights. I turned to PerformanceScope again in my new role so I could see where we’re hitting the nail on the head in terms of our guest experience and where we needed to focus our energy to improve. The Voice of the Customer survey is central to our coaching and culture. This will improve the experience and operation for everyone and have an overall positive effect on employee performance and repeat business. Plus, we have the opportunity for guest recovery if a guest is unhappy. Fixing these issues immediately creates trust and a stronger guest connection for both our guests and employees.”

Eric Wood, General Manager Del Pez Mexican Gastropub, Wilmington, DE

“It is my pleasure to recommend Mark Netsch and PerformanceScope. In my 30+ years in the restaurant industry, PerformanceScope is by far the best company I have dealt with for measuring guest satisfaction. Mark and his team have always been a pleasure to deal with, they get you answers quickly to any questions or concerns, and are very receptive to any constructive feedback you may have. If you are serious about improving guest satisfaction @ your business, PerfomanceScope can help”

Jay Ellis, District Partner Bravo Brio Restaurant Group

“My past experience has been with secret shoppers and I have never felt that they did any good. All the focus is on the negative or what was wrong. Why didn’t you get a 100%? What could we have done to do better? PerformanceScope’s Guest Excellence Programfocuses on returning guests and it gives me a chance to hear from real guests, not people who are paid (and get reimbursed for their meal) to find things wrong. Guest Excellence gives me a feel for how my normal everyday guest perceives my whole operation. And the survey alerts tie in very well with the One Minute Manager.”

Jay Reis, Operations Manager Pine Mountain Lake

“PerformanceScope’s Guest Excellence Program provided us with the critical guest feedback we were missing. The focus on excellence is helping Le Boulanger to create a culture of excellence in the service and product we provide each guest, each and every day.”

Maria Aleman, Director of Retail Operations Le Boulanger Bakery Cafe

“We always strive to provide our guests with the best dining experience possible and PerformanceScope’s capabilities coupled with Mark’s operations background has been a great combination for us. We get the real-time report cards we need to respond to guests, along with the actionable data we need to identify and address our opportunity areas.

Measuring and managing guest experience everyday across all locations continues to be an essential part of our operational efforts and creating the guest-centric culture we strive for, so it’s important to have the tools that we need to support our teams. In addition to the valuable technical insight, Mark and his team consistently go above and beyond to ensure that we have everything we need, at our finger tips, at all times. I recommend PerformanceScope to anyone who feels guest satisfaction and experience is important to their business.”

Fredrik Nilsson, Director of Marketing Bar Management Group

“PerformanceScope helped our company implement a strong customer feedback tool. With the system, we were able to quickly identify gaps and opportunities to improve the guest experience. Mark had worked in restaurants in the past. This gave him first-hand understanding of implementing new systems in the operations. Mark was terrific in every step of the project.”

Bonnie Brannigan, Director of Marketing

“PerformanceScope was an outstanding partner in helping us assess the satisfaction of our franchisee community. Their guidance on methodology, areas of focus, and delivery was very valuable. The survey was constructed in a way that allowed us to capture not only franchisee satisfaction from a global view but also detailed franchise feedback. It facilitated constructive and open information sharing that might not have otherwise occurred in our normal course of business.

PerformanceScope also presented the results in a way that was practical and easily understood. We would recommend PerformanceScope to those seeking a tool to assess satisfaction with any constituent base. They have the resources, professionalism, and experience necessary to ensure successful design and execution.”

Drew Hamilton, Executive Director Which Wich Superior Sandwiches

"The employment landscape today looks very different than past years and decades. Competition for talent is at an all-time high, in part because employees are looking for “more” from their employers. This isn’t as often in the form of money and concrete things, it is more about the way our employees feel determining retention. Feelings are very hard to measure. Thankfully, PerformanceScope has helped our organization keep the pulse on this. Using employee engagement surveys through PerformanceScope has been valuable in helping our organization identify specific areas of opportunity for our restaurant locations. Monitoring trends over time helps us paint a picture of where we are falling short from our employees’ perspective. We can’t thank PerformanceScope enough for creating easily digestible reports of our survey results, having an easy to navigate platform and being fully customizable."

Natalie L., MBA, PHR, Leigh Valley Restaurant Group - Red Robin

"PerformanceScope has a simple, affordable way to quantify culture and measure our health on a consistent basis."

John Pepper, Founder, Boloco

“I have turned to Performance Scope many times. Recently, I was brought in to advise a celebrity chef brand that is looking to expand nationally. In order to develop the brand’s positioning and assist with prototype design, I needed to obtain a read on the existing brand.Performance Scope helped me to quickly develop online employee and guest surveys, utilizing email as well as social media.

As usual, I learned a great deal about our guest profile, the strengths and opportunity areas for the brand, and through segmenting the data, we were able to identify deeper insights. I highly recommend Mark and Performance Scope - they are my go-to resource for gaining the insights that enable me to quickly get my arms around any restaurant Brand.”

Neil Culbertson, Founder and President, Growth Partners

“We have used PerformanceScope for over five years. It is an invaluable source for genuine guest feedback regarding the guests experience and their thoughts on our business as a whole. We use this feedback to help work with our employees to improve and to praise their work. We find this far more valuable then online reviews and ratings. Our guests know we pay close attention to their surveys given how active we are to acknowledge their responses. After all, what is more important then the guests experience? PerformanceScope knows this and provides us with a product that is extremely helpful to monitor and improve their experience.”

Chris Keller, Red Hot & Blue Restaurants, Annapolis, MD

How do you stack up against your competitors?

With PerformanceScope you will:

Capture customer and employee feedback
Review real-time analytics
Discover your business's strengths and weaknesses
Create the best customer and employee engagement
Improve your business

Hear What Clients Are Saying

"PerformanceScope has a simple, affordable way to quantify culture and measure our health on a consistent basis."

John Pepper, Founder, Boloco

Eric Wood, General Manager Del Pez Mexican Gastropub, Wilmington, DE

Jay Ellis, District Partner Bravo Brio Restaurant Group

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