How It Works
Since 2003, PerformanceScope has delivered the experience intelligent businesses need to boost guest and employee experiences. We’ve helped hospitality clients across North America thrive in the experience economy and would love to show you what we can do for your business! Through the simple yet effective concept of conducting surveys, PerformanceScope turns guest and employee feedback into actionable insight and helps companies align strategy and culture.
Here's how it works:
PerformanceScope captures data via surveys.
If there’s something you want to ask your guests, employees, or target market, we have a survey for it. If we don’t already have a template survey that fits your needs, we’ll create a custom survey with questions created specifically for your business. Surveys can be deployed via email, social media, on your website, and on our Guest Feedback page. Once we get to know you and your business goals, we can help you determine where and when to conduct surveys.
PerformanceScope software identifies and measures key touchpoints.
Whether tracking the customer journey or measuring employee satisfaction, PerformanceScope knows what to look for. Our software captures real-time feedback, breaks it down into measurable touchpoints, and identifies trends.
Data is compiled in a dashboard.
Our survey reporting software carefully monitors data in real time and displays it on an executive dashboard, allowing you to access and distribute the information you need to improve your business anytime, anywhere. And with PerformanceScope alerts, time-sensitive issues—such as customer complaints and inquiries—can be addressed immediately. When action is needed to resolve a negative experience, celebrate a positive one, or respond to an inquiry, you’ll receive a notification. If something needs your attention, you’ll know right away.
Monthly reports are distributed.
Each month, we’ll email you a scorecard displaying top box scores for each survey touchpoint. Use your monthly customer experience report to compare guest experiences internally, as well as across locations and to national normative scores.
PerformanceScope surveys allow you to connect with the people who matter most to your business, at the time when they’re ready to talk. Our approach has helped industry-leading brands increase guest loyalty, retain talented employees, and outperform their competitors. Click here to try PerformanceScope for free—it’s easy!