Quick Service Restaurants

Fast Casual

Casual Dining

Casual Plus

Fine Dining



Travel & Entertainment

Family Entertainment Centers

Segments We Serve

Experiences are everything in the hospitality industry. Competition is steeper than ever, and guests want superior customer service, or they’ll choose a different place to spend their time and money. Is your business focused on customer satisfaction? Are your employees nailing all of the important touchpoints? What is your organization doing to create personalized and consistent guest experiences?

As hospitality experts with decades in the industry, PerformanceScope not only understands the many factors and trends to monitor when it comes to guest experience, but also provides a way to measure them. Through targeted surveys and innovative technology, we uncover actionable insights that can help you maintain and improve the areas of your business that impact guest experience the most and offer access to the data in real time. Click here to learn how it works.

From our best-in-class Guest Feedback survey with proven questions to drive improvement, to completely custom surveys designed specifically for each client’s unique operation, PerformanceScope offers a variety of survey solutions to fit your needs. Contact us today for more information, or try PerformanceScope for free—it’s easy!

Since 2003, PerformanceScope has helped restaurants across the country increase guest loyalty, map their customer journeys, and outperform their competitors. Other segments we serve include:

Create Consistently Positive Experiences with PerformanceScope

As today’s consumers seek authentic, unique experiences, gathering customer data is more important than ever. At PerformanceScope, we make it easy to gather and digest critical insights about all aspects of your business. Get the full picture of guest experiences at your organization—contact us today, or click here to try PerformanceScope for free!

How do you stack up against your competitors?

With PerformanceScope you will:

  • Capture customer and employee feedback
  • Review real-time analytics
  • Discover your business's strengths and weaknesses
  • Create the best customer and employee engagement
  • Improve your business
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Hear What Clients Are Saying

Boloco Logo

"PerformanceScope has a simple, affordable way to quantify culture and measure our health on a consistent basis."

John Pepper, Founder, Boloco

Del Pez Logo

“We used PerformanceScope extensively at my former employer, so when I shifted to Del Pez I was well aware of the results PerformanceScope could bring to the table through their surveys and voice of the customer insights...”

Eric Wood, General Manager Del Pez Mexican Gastropub, Wilmington, DE

Bravo Brio Logo

“It is my pleasure to recommend Mark Netsch and PerformanceScope. In my 30+ years in the restaurant industry, PerformanceScope is by far the best company I have dealt with for measuring guest satisfaction. Mark and his team...”

Jay Ellis, District Partner Bravo Brio Restaurant Group