Happy guests and engaged employees are the foundation of any successful company. Is your business consistently delivering superior customer service? Are your employees satisfied with their work environment? It can be difficult to capture the feedback you need to answer those questions; many times people want to speak more freely—not in person—with the security that comes from anonymity.
At PerformanceScope, we help operators measure guest and employee satisfaction by gathering feedback and transforming that data into actionable insights that are easy for your organization to understand and act upon. Our proprietary systems monitor feedback in real time, providing the information necessary to immediately respond to complaints, comments, and inquiries. As hospitality experts with decades of experience in the industry, we understand the key factors that drive guest and employee satisfaction. Our approach will help you identify areas of opportunity and deliver targeted information to all levels of your organization - those that can act upon the insights. Want to learn more? Contact us today, or click here to try PerformanceScope for free—it’s easy!