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Employee Engagement

Engaged employees are motivated, content, committed, and enthusiastic about their jobs. Do your employees show signs of engagement? Are they showing up on time, anticipating customers’ needs, following steps of service, and demonstrating initiative?

Employee engagement is essential not only to building a healthy organizational culture, but also to delivering excellent guest experiences. Employees who are trained, engaged, and supported consistently outperform their peers. That’s why understanding the employee engagement and how employees feel about the critical aspects of their work is so important.

At PerformanceScope, we help businesses measure employee engagement and create healthy and purposeful cultures that deliver sustained excellence. PerformanceScope employee engagement surveys…

  • Identify and benchmark strengths and opportunities
  • Track employee engagement over time, as well as the specific inputs impacting satisfaction and engagement
  • Monitor organizational health
  • Provide a systematic communication process to support employees and the organization
  • Reduce turnover
  • Increase productivity
  • Improve guest experience

Most importantly, our employee engagement surveys improve morale and help businesses like yours become employers of choice. Want to find out more? Click here to learn how it works, then contact us today, or try PerformanceScope for free—it’s easy!

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Employee Engagement Survey Touchpoints

There are crucial aspects of your business that influence each employee’s engagement with their job. At PerformanceScope, we call these “touchpoints.” Our employee engagement surveys measure how your business performs on the touchpoints from each employee’s point of view. For example: 

  • Fairness - Is everyone treated fairly always?
  • Respect - Are managers respectful of employees?
  • Integrity - Does the business and staff demonstrate integrity in all situations, with everyone?
  • Confidence in manager’s ability to lead
  • Communication
  • Training
  • Resources - Do employees have everything they need to succeed?
  • Employee NPS (Net Promoter Score) - How likely is an employee to recommend your business to others (either as a place to work or visit as a customer)?

PerformanceScope surveys provide the opportunity to ask questions many employees would be uncomfortable answering face-to-face, such as “Have you looked for a different job in the last six months?” By giving your employees the ability to respond anonymously, you’ll capture vital information you’d never know about otherwise. Contact PerformanceScope today to get started, or click here for a free trial!

Measuring Employee Satisfaction and Engagement

Happy, engaged employees lead to lower turnover, higher productivity, and better guest experience. PerformanceScope employee surveys help business operators measure and manage employee engagement and satisfaction in a simple, effective way. Here’s how it works:

  1. Use our benchmark employee engagement survey, or work with our experts to create your own survey questions.
  2. Administer the survey in pulses—quarterly, semi-annually, or annually.
  3. Conduct post-training surveys and exit surveys.
  4. Utilize a digital suggestion box to collect ongoing employee feedback.

By monitoring and analyzing your digital suggestion box, healthy culture assessments, new hire training surveys, exit surveys, and employee Net Promoter Scores, our proprietary systems help you identify the aspects of your business that promote or diminish employee engagement.

Click on a topic below to learn more about it. If you have any questions, please give us a call at 952-847-3393, or fill out the contact form here, and we’ll be in touch soon!

VoiceBox: the Digital Suggestion Box

Employees, managers, and stakeholders want a way to communicate what’s on their minds easily and sometimes anonymously. Open door policies are a great idea, but many times people want to speak more freely (a.k.a. not in person), with the security that comes from anonymity. VoiceBox creates a channel to listen and learn from your brand ambassadors.

Suggestion boxes have been around for decades, but they are mostly ornamental—not used, rarely checked, and the input is not tracked. However, the idea of a suggestion box is still excellent, the execution just needed to be updated.

Whether it’s a great idea about customer service, a way to improve a process, or even a concern or issue, team members on the front line are often the very best source of insights and the best way to keep you finger on the pulse of your people. When those insights are not voiced, employees don’t feel their opinions are valued and the company misses out.

Employees who feel valued are 4x less likely to look for a different job.

It’s no secret the hospitality industry wrestles with turnover. VoiceBox gives team members an easy and safe way to voice their opinion, and demonstrates to employees that their opinion is heard and valued. Give your people a voice! Contact us today to learn more about VoiceBox.

Culture Health and Alignment

Showing employee appreciation is one of the biggest indicators of a healthy work culture. Do your employees feel valued? How does your business rank on the five predictors of a healthy culture? PerformanceScope can give you the answers to those questions and more. We’ve helped organizations across the country reduce turnover and improve guest experience with our healthy culture assessments. Contact us today to learn more!

New Hire Training Surveys

The onboarding process for new employees sets the tone for their time with your organization. In fact, about 60% of employee turnover happens within the first 90 days. If you’re not continuously refining your onboarding process, there’s a good chance you’re missing opportunities to provide better training. New hire training surveys can help you uncover discrepancies between hiring expectations and job responsibilities, measure how well you help new hires acclimate, and get insight on the first impression your organization makes to outsiders. Give us a call to get started!

Exit Surveys

Employees leave; it’s just business. Instead of getting upset when an employee quits, use the opportunity to learn and grow with PerformanceScope exit surveys. Conducting exit surveys helps you understand why employees stay or leave, and offers insights into the factors of your business influencing their decisions. By using open-ended questions, our surveys can uncover problems you didn’t even know existed, presenting you with opportunities to address issues and retain employees in the future. For more information, please reach out to us via phone or email.

Employee Net Promoter Scores

A Net Promoter Score (NPS) is a metric that describes how likely someone is to recommend a company to others. At PerformanceScope, our software uses NPS to measure both customer and employee loyalty. When it comes to employee NPS, our surveys ask a variation of the question “How likely are you to recommend this company as a place to work?” Getting the answer to that question can help you identify your most loyal employees and your biggest detractors, along with with passive or neutral employees. And once you know how people feel, you can get to the bottom of why they feel that way. Contact us today to get started!

Employees are your primary brand ambassadors. How does your staff feel about working for you? Get the honest, reliable feedback and metrics you need to understand the employee engagement at your organization. Contact PerformanceScope today, or click here for a free trial—it’s easy!

How do you stack up against your competitors?

With PerformanceScope you will:

  • Capture guest and employee feedback
  • Review real-time analytics
  • Discover your business's strengths and weaknesses
  • Create the best guest and employees engagement
  • Improve your business
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Hear What Clients Are Saying

Boloco Logo

"PerformanceScope has a simple, affordable way to quantify culture and measure our health on a consistent basis."

John Pepper, Founder, Boloco

Del Pez Logo

“We used PerformanceScope extensively at my former employer, so when I shifted to Del Pez I was well aware of the results PerformanceScope could bring to the table through their surveys and voice of the customer insights...”

Eric Wood, General Manager Del Pez Mexican Gastropub, Wilmington, DE

Bravo Brio Logo

“It is my pleasure to recommend Mark Netsch and PerformanceScope. In my 30+ years in the restaurant industry, PerformanceScope is by far the best company I have dealt with for measuring guest satisfaction. Mark and his team...”

Jay Ellis, District Partner Bravo Brio Restaurant Group