Employees, managers, and stakeholders want a way to communicate what’s on their minds easily and sometimes anonymously. Open door policies are a great idea, but many times people want to speak more freely (a.k.a. not in person), with the security that comes from anonymity. VoiceBox creates a channel to listen and learn from your brand ambassadors.

Suggestion boxes have been around for decades, but they are mostly ornamental—not used, rarely checked, and the input is not tracked. However, the idea of a suggestion box is still excellent, the execution just needed to be updated.

Whether it’s a great idea about customer service, a way to improve a process, or even a concern or issue, team members on the front line are often the very best source of insights and the best way to keep you finger on the pulse of your people. When those insights are not voiced, employees don’t feel their opinions are valued and the company misses out.

Employees who feel valued are 4x less likely to look for a different job.

It’s no secret the hospitality industry wrestles with turnover. VoiceBox gives team members an easy and safe way to voice their opinion, and demonstrates to employees that their opinion is heard and valued. Give your people a voice! Contact us today to learn more about VoiceBox.

Showing employee appreciation is one of the biggest indicators of a healthy work culture. Do your employees feel valued? How does your business rank on the five predictors of a healthy culture? PerformanceScope can give you the answers to those questions and more. We’ve helped organizations across the country reduce turnover and improve guest experience with our healthy culture assessments. Contact us today to learn more!

The onboarding process for new employees sets the tone for their time with your organization. In fact, about 60% of employee turnover happens within the first 90 days. If you’re not continuously refining your onboarding process, there’s a good chance you’re missing opportunities to provide better training. New hire training surveys can help you uncover discrepancies between hiring expectations and job responsibilities, measure how well you help new hires acclimate, and get insight on the first impression your organization makes to outsiders. Give us a call to get started!

Employees leave; it’s just business. Instead of getting upset when an employee quits, use the opportunity to learn and grow with PerformanceScope exit surveys. Conducting exit surveys helps you understand why employees stay or leave, and offers insights into the factors of your business influencing their decisions. By using open-ended questions, our surveys can uncover problems you didn’t even know existed, presenting you with opportunities to address issues and retain employees in the future. For more information, please reach out to us via phone or email.

A Net Promoter Score (NPS) is a metric that describes how likely someone is to recommend a company to others. At PerformanceScope, our software uses NPS to measure both customer and employee loyalty. When it comes to employee NPS, our surveys ask a variation of the question “How likely are you to recommend this company as a place to work?” Getting the answer to that question can help you identify your most loyal employees and your biggest detractors, along with with passive or neutral employees. And once you know how people feel, you can get to the bottom of why they feel that way. Contact us today to get started!