Guest Feedback program features:
Whether a customer has a good or bad experience, managers should
respond as soon as possible; bad experiences need to be resolved
promptly, and good experiences provide opportunities to show
appreciation and reinforce the positive. As guests complete
surveys, you’ll receive real-time alerts, creating opportunities
for coaching and guest recovery. With PerformanceScope alerts,
you’ll never miss another time-sensitive issue.
At the end of each month, key personnel at your business will
receive a scorecard via email. Scorecards contain analytics your
business can use to compare weekly, monthly, quarterly, and
annual trends. Use your monthly scorecard to compare guest
experiences internally, as well as across locations and to
national normative scores.
With PerformanceScope’s executive dashboard, you can access and
distribute the information you need to improve your business
anytime, anywhere. Our hierarchy-based online dashboard allows
users to analyze trends over time and compare guest experience
Reporting & Analytics
Put insights in the hands of those who need them!
PerformanceScope captures reliable guest feedback and transforms
the data into comprehensive reports that are easy to interpret.
Our reports span customer, employee, and market data to provide
a comprehensive view of how it all works together.